Shipping policy

We understand how important it is for you to receive your purchased merchandise in excellent condition and within the expected timeframe. To ensure a smooth, secure, and efficient delivery experience, we work with a trusted network of shipping and logistics partners to deliver your orders as quickly and safely as possible.

  •  Order Processing & Dispatch

Once your order has been successfully confirmed and payment has been received, we will process and prepare it for dispatch.

Orders are generally dispatched within *48 business hours of order confirmation*, excluding weekends and public holidays.

Please note that the dispatch timeline refers to the time required to prepare and hand over your order to our shipping partner. It does not include the delivery time after dispatch.

  • Delivery Timeline

Once your order has been dispatched from our warehouse, the estimated delivery time is *4–5 business days*, depending on your delivery location and the serviceability of the area.

Delivery timelines may vary for remote or difficult-to-service locations. While we work closely with our shipping partners to ensure timely delivery, the estimated delivery timeframe is not a guaranteed delivery date.

  • Shipping Delays

Although we make every effort to ensure that your order reaches you within the estimated timeframe, certain circumstances beyond our control may occasionally cause delays.

  • These may include:

Natural Disasters:  Events such as floods, heavy rainfall, earthquakes, cyclones, or other natural disasters may affect transportation networks and delay deliveries.
Public Holidays: Deliveries and courier operations may be affected by national, state, or local public holidays. Such days are not counted as business days when calculating delivery timelines.
Strikes or Courier Disruptions: Strikes, transportation disruptions, operational issues, or other unforeseen circumstances affecting our logistics partners may result in delays.
High-Volume Periods & Sales: During festive seasons, promotional campaigns, product launches, major sales, or other periods of unusually high order volumes, processing and delivery may take longer than the standard estimated timeframe.

In such circumstances, we request your patience while our team and shipping partners work to deliver your order as soon as possible.

  •  Lost or Misplaced Shipments

If an order is confirmed to have been *lost or misplaced in transit by our shipping partner*, we will initiate the appropriate resolution after completing an investigation with the courier.

For orders confirmed as lost in transit, *the full order amount, including applicable delivery charges, will be refunded* to the original payment method.

  •  Order Cancellation

If an order is cancelled and the cancellation is eligible under our cancellation terms, the applicable refund will be processed in accordance with our *Cancellation & Refund Policy*.

  •  Important Note

Delivery timelines mentioned above are estimates and may vary based on the destination, courier serviceability, operational conditions, and circumstances beyond our control.

By placing an order with us, you acknowledge that unforeseen shipping or logistical circumstances may occasionally affect the estimated delivery timeline.