Refund policy

• Since we are a home-grown, that makes products on demand, we do not have a return policy. Our focus is on delivering high-quality, carefully crafted items.
• Exchanges are not offered, as each product is meticulously made to order. We take pride in our workmanship and stand behind the quality of our offerings.
• However, if you receive a product that is damaged in transit or has a manufacturing defect, we are happy to facilitate an exchange as per our terms and policies. At D'Claire, customer satisfaction is our top priority.
• To initiate an exchange for a damaged or defective product, please email us at teamdclaire@gmail.com with a complete start to end unboxing video of the order within 24 hours of receiving your order.
• Our team will review the details and determine if the product qualifies for an exchange based on the manufacturing defect or damage sustained during transit.
• If approved, you will be asked to return the product within 7-10 days from the delivery date.
• Once we receive the return item, we will promptly process a replacement order, withing 8-10 days in your respective bank account ensuring you receive a flawless product that meets our high standards.
• Please note that slight colour variations or minor imperfections that do not impact the product's functionality or integrity are not considered grounds for exchange.
• At D'claire, we are committed to delivering exceptional handcrafted pieces, and your satisfaction is our utmost priority. If you have any concerns or queries, feel free to reach out to us through our Instagram handle.