Refund policy

Returns & Exchange Policy

At D'Claire, each piece is thoughtfully crafted and carefully packed to ensure it reaches you in perfect condition. Your satisfaction means everything to us, and we're always here to help if something isn't right.
Eligibility :
We offer exchanges and returns only in the following cases:
* You receive a damaged or defective product.
* You receive an incorrect product.
* The product has been tampered with during transit.
To be eligible for an the same, please ensure the following:
* Contact us within 24 hours of receiving your order.
* Share a complete, uninterrupted unboxing video (from the moment the sealed package is opened until the product is fully inspected). This video is mandatory for us to verify the issue and process your request.

How to Request an Exchange/return :
To initiate an exchange, please email us at teamdclaire@gmail.com with:
* Your order number.
* A brief description of the issue.
* The complete unboxing video recorded from start to finish.
Our team will carefully review your request and determine whether the product qualifies for an exchange due to a manufacturing defect, transit damage, or an incorrect item.
Exchange Process
If your request is approved:
* You may be asked to return the product within 7–10 days of delivery.
* Once we receive and inspect the returned item, we will arrange for a replacement at the earliest.
Please Note
* Products that have been used, damaged after delivery, or show signs of normal wear and tear are not eligible for exchange.
* Minor variations in colour, texture, or finish that naturally occur during production and do not affect the quality or functionality of the product are not considered defects.
* We reserve the right to decline exchange requests that do not meet the above criteria.
If you have any questions or need assistance, feel free to reach out to us at teamdclaire@gmail.com or connect with us through our Instagram page. We're always happy to help and appreciate your trust in D'Claire.